It is your responsibility to contact the surgery to obtain the results of your tests we do not routinely telephone patients regarding these unless doctors request this. Because of patient confidentiality they will only be given to you the patient and no one else. Please be aware that all results may not arrive at the surgery at the same time so you may be asked to contact us again after a few days. You will be informed of this when your tests are being done
Blood tests, bacteriological tests etc. are looked at by the doctor when they come back from the laboratory and a comment is put on the computer. It is this comment, which the receptionist is allowed to give to the patient. The receptionist must be certain they are speaking to the person who had the test taken and is instructed to pass only the comment to the patient. This may involve informing the patient that a prescription will be available at the desk.
If you have any queries or problems regarding your results a message can be put to a doctor requesting that they contact you at their earliest convenient time. Due to surgery commitments it is not always possible to allow you to speak to the doctors straight away.
Many tests (especially scans or more complex investigations) done at the hospital will not come directly back to us. If a doctor at a hospital requested the test then he/she will receive it and should have made arrangements to inform you directly. If there is any delay please ring the hospital department concerned. They should tell you if they do not intend to see you again in which case they will send a letter to your GP about it - however there is often considerable delay while they do this. A phone call from you to that department may speed things up.