CORONVIRUS - COVID-19
DO NOT COME TO THE SURGERY
BANK HOLIDAY MONDAY 25TH MAY 2020
The Surgery will be closed, if you have a medical problem please contact 111
Updated 23rd May 2020
If you or someone you live with HAS coronavirus symptoms (new continuous cough OR fever OR loss of/ change in smell or taste)
Stay at home. If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service.
Please do not go to your GP practice, community pharmacy, dental practice or optician.
If you, or people you live, with DON’T HAVE coronavirus symptoms and you think you need primary care help and advice, don’t delay:
Contact the practice, either online, by an app or by phone to be assessed. Find out more here: https://www.nhs.uk/health-at-home/
If a face-to-face appointment is necessary, you will be advised on what to do. GP practices have measures in place to minimise any risk from coronavirus.
Please do not enter the practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.
Temporary opening times for Dispensary, please collect your medication at the Dispensary window
Monday - Friday 11:00-12:30
Tuesday and Thursday 17:00 - 18:00
All shielding patients, please remain following guidelines sent out to you until the 30th June 2020, this may change in due course.
If you are unsure if you should be shielding please click on the link below, this has recently been updated by the government.
UPDATE. We are still working hard to support the health of our patients. If you have a medical problem, please still contact the surgery. You will be asked for a brief indication of the problem and a GP will call you back. You can book a telephone consultation online via registering at https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/. We are still here to help.
UPDATE - A very small number of our patients will already have been identified as being high risk. They will have received a text message or letter from the NHS in the past week.
These patients should stay home for 12 weeks.
NHS Digital are currently working to identify the additional patients who will also be advised to stay home for 12 weeks. We anticipate this information imminently but currently we are not able to confirm which patients will fall into this group.
Our advice to all our patients is to stay home, apart from essential shopping, essential work and one form of exercise each day. In all circumstances keep a 2-metre distance from other people and wash your hands regularly.
Take care, stay at home, protect our NHS and save lives.
CORONAVIRUS (COVID-19) Frequently asked questions
We wanted to clear up a few of the frequently asked questions that our reception team are dealing with.
Who needs to isolate for 12 weeks?
All ‘high risk’ patients are advised to isolate for 12 weeks. There has been some confusion as to who falls into this category. Generally speaking, if you are eligible for an NHS flu vaccination for any reason, this puts you in the ‘at risk’ category but not necessarily ‘high risk’.
Every patient is different and if you feel your medical history makes you vulnerable or high risk, the decision to isolate for 12 weeks is one you need to make yourself. Our advice to patients would be to read the online information from reliable websites (111/NHS/GOV UK). Don’t rely on receiving a letter to tell you to isolate, as these are only being sent to a specific group of people (detailed below).
What is meant by ‘shielding’?
Shielding is a measure to protect extremely vulnerable people by minimising interaction with others. This means that those who are extremely vulnerable should not leave their homes, and within their homes should minimise all non-essential contact with other members of their household.
I haven’t got a letter, will I be receiving one?
The letters do not come from general practice, they are sent by NHS England. The groups defined as “extremely vulnerable” who should have received the letter are:
- Solid organ transplant recipients.
- People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer.
- People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment.
- People having immunotherapy or other continuing antibody treatments for cancer.
- People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or Parp inhibitors.
- People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
- People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
- People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID and homozygous sickle cell).
- People on immunosuppression therapies sufficient to significantly increase risk of infection.
- Women who are pregnant with significant heart disease, congenital or acquired.
Can I have a sick note for my isolation period?
No, we are not issuing sick notes for any isolation reason. 111 website can issue sick notes for those isolating due to symptoms of COVID-19 or a household member having symptoms of COVID-19. Sick notes for other reasons continue being issued as normal.
Can I rebook my cancelled appointment for a couple of months’ time?
At the moment, all routine checks are suspended and we do not know when this will change. We therefore cannot book anything at this time but all patients whose annual reviews have been cancelled, will be contacted when normal clinics resume or sooner if the medical team feel this is necessary.
I have symptoms of COVID-19, what do I do?
Visiting the 111 website remains the first thing to do in this situation. There are a series of questions to answer and it will advise you of the path to take. If 111 advise you to contact us, then please do so. You will be put on the list for a phone call with the GP and they will assess you over the phone.
How do I request a prescription?
NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ is the preferred option for prescriptions requests. If you do not have online access, please place the request in our letterbox. If you have difficulty with either, please call. Please bear with us as our lines are incredibly busy, at all times, due to Covid-19
I need to collect my sick note/blood form/referral/prescription etc, can I come to the surgery?
All documents will be sent electronically where possible or posted to you to prevent gathering outside the Surgery.
In response to the current coronavirus pandemic, GP Practices across the UK have changed how they deliver care to their patients.
DO NOT enter Wolston Surgery if you have any symptoms or self-isolating due to someone in the household having symptoms. We need to protect our patients as well as our staff.
On behalf of Wolston Surgery, As the Practice Manager firstly I would like to say a thank you to all our patients for all your lovely messages, it makes our jobs worthwhile and certainly makes it easier with such understanding patients.
This is a difficult time for everyone, and guidance is changing everyday impacting on the surgery.
The demand on the phone lines have increased immensely impacting on patients unable to get through, please only call the surgery if absolutely necessary; a quick option to rectify this is for patients to register online at https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ see also the tutorial https://www.youtube.com/watch?v=4nRhmJ_tlI4 where you can order your medication. Please allow at least 2 working days and please collect after 11am, this is to enable staff time to go through the prescriptions and collate your medication. Deliveries from our supplies are not always on time at the moment due to pressures on their side. We are also requesting for the fit and healthy to collect medication rather than requesting delivery. Please be mindful of people in the community that may need help in anyway.
At the moment we have moved to triage system, this means that you will not be given appointment straight away, the receptionist will ask you for an indication of the reason for the appointment, the doctor will assess and you will be contacted by telephone at some point in the day, please make sure you have your phone readily available throughout the day as we cannot give set times.
Once again I would like to say a massive thank you to you all, we are so lucky to have such understanding and lovely patients. Stay safe everyone.
Booking appointments online has been disabled for the time being this is due to advice from Public Health England, please contact the surgery on 024 76 542192
If you are concerned you may have COVID-19 - Coronovirus please visit https://111.nhs.uk/covid-19 and follow their guidance
DO NOT COME INTO THE SURGERY, We are sorry for any inconvience this may cause.
Wolston Surgery aim to improve the health, well- being and lives of those the surgery care for within a friendly, happy, safe and confidential environment. “We intend to ensure all staff have the competency and motivation to deliver the required standards of care. Wolston Surgery are committed to giving their patients the best possible service and would like all patients to leave the surgery feeling their concerns have been heard and any questions answered”
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Named Accountable GP
All patients are allocated a named GP who is responsible for your overall care at the practice. The named GP is shown on the counterfoil for ordering repeat prescriptions. Alternatively a member of the practice team will be able to let you know who your GP is. Should you have a preference for your named GP, please contact the Reception who will endeavour to accommodate your request. You are free to see any GP you choose and if you require a GP appointment urgently and your named GP is not available, please book in with another available GP.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
The surgery is all on one level and doors allow plenty of room for wheelchairs and prams. The surgery has a hearing loop.
Car parking is available at the rear of the surgery.
(Site updated 23/05/2020)