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The SurgerySchool StreetWolston, Coventry, CV8 3HGTel: 024 7654 2192
Are you a Carer please click on the link below
If you are aged 40 - 74 you are entitled to a free Health Check, It is important to get your health checked, especially if you do not visit the doctors very often. Please call the surgery to book an appointment.
The practice nurse/healthcare assistant can be seen by appointment. They carry out the following services:
Due to a global shortage of hepatitis A vaccine we have been advised by Public Health England that hepatitis A vaccine will no longer be recommended for most traveller's visiting a number of countries nor will it be given for booster doses - ie those who have been advised to have a booster dose 6-12 months following first injection. We hope that this shortage will be rectified in the near future. Please check www.travelhealthpro.org.uk for further information on the countries you are planning to visit. If you are still unclear about your requirements please book into see the nurse
If you require any vaccinations relating to foreign travel you need to complete the Travel Health Questionnaire provided and send it back to the Surgery. The nurse will then view your questionnaire and contact you to make an appointment to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Please click on the below for our Non-NHS Fees
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
YOU ARE ELIGIBLE FOR A FREE INFLUENZA VACCINATION, IF:
You have chronic respiratory disease
You have chronic heart disease
You have chronic kidney disease
You have chronic liver disease
You are diabetic
You have a weak immune system/Immunosuppression
You are over 65 years of age or are 65 prior to the 31/03/2020
You have a history of stroke or TIA or Multiple Sclerosis or a disease of the central nervous system
You are Pregnant
Those who are in receipt of carer’s allowance, or those who are the carer of an older, disabled or Immunosuppressed person whose welfare may be at risk if the carer falls ill.
PATIENT TRANSPORT SERVICE
The service will be delivered by West Midlands Ambulance Service NHS Foundation Trust and provides a service to the local population, i.e patients who are registered with GP's in Coventry and Warwickshire areas.
There is an eligibility criteria for using this service. This may be where the patient's medical conditon impacts on their mobility to an extent whereby they would be unable to acces the care needed, or that the medical condition of the patients is that they require support during their journey.
HOW WILL THE CHANGES AFFECT YOU?
Patients will be responsible for booking their own transport for outpatient appointment, day procedures and regular treatments such as dialysis, cancer treatment and physiotherapy. The Surgery cannot arrange the transport for you.
Regular users of the service will need to re-book their transport every three months.
HOW TO BOOK
Telephone 01926 310 312 - The booking office is open between 8am and 8pm
On booking you will need to answer some questions to determine eligibility and mobility so the correct transport can be allocated.
Patients are required to have the following information available when booking to ensure an effective process:
Do you want to get fit? Want to get out and meet new people? Need support or professional advice?
ConnectWell is a way to improve your life in the way that you choose, by linking you to a range of different services such as community groups, leisure activities self-help groups, and lots more.
If you feel that your health and wellbeing could be improved but you're not sure how to get help, why not ask what facilities are available to meet your needs?
This free service is available to anyone over 18 in the Rugby Borough. Some activities may require a small membership charge.
For a Referral, ring 01788 539572 to explore what options are available to you. You can also read and find out more on their website.
‘If you are a man or woman being hurt by someone in your family, are afraid of someone at home, or are in a violent relationship, you can speak to your doctor, nurse and other staff working here in private.’
If you are seeking support or further information, please click the link below. You can also contact Refuge on 0808 2000 247, their lines are available 24 hours everyday.
ACCESS TO MEDICAL RECORDS
Wolston Surgery is pleased to be able to work with our IT suppliers to provide patients with online access to their medical records. This is a new availability and we need to ensure that it does not disadvantage or put at risk our most vulnerable patients such as children, the elderly, those with mental health issues or those in abusive relationships. As such we have created a process that may appear to be overly bureaucratic but we hope you will support us in helping to protect these patients.
As yet there is no guidance on how to protect children and the systems are not sophisticated enough to turn on and off as the child ages so we have decided not to allow on-line access to patients under the age of eighteen years. At this age we will grant access at the request of the individual. We appreciate this may be frustrating for the vast majority of parents but we cannot see any other way to protect vulnerable children. This has been raised as an issue nationally but as yet no workable solution has been identified.
It is likely that some carers of individuals who lack appropriate capacity will wish to access the records of those for whom they care. The decision to allow access will be made on a case by case basis. The needs and desires of the individual patient will always be the overriding consideration.
Wolston Surgery started using computer systems to record medications and diagnosis in 1998. As the systems have changed there has been some data degradation and old codes have not always mapped successfully to new codes. This has also been a problem when records have transferred in from other practices. (An example of this was some men having the hysterectomy code added to their records.) As such, there may be some codes on your records that you do not recognise or are incorrect. We are very keen to improve the quality of our records so please advise us of anything in your records that you think is an error by writing to us or emailing – email@example.com. (Please be aware that although our email address is encrypted and secure, your system may not be so it may be safer to write.) If an error has been made we will do our best to rectify the record. If you disagree with something in your records that we cannot confirm is an error, we may be able to insert your comments.
The practice has the right to remove online access to services for anyone that doesn’t use them responsibly or if we have concerns you are being forced to share your records inappropriately.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
Important Things to Consider
Before you apply for online access to your record, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
Having access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
What does that mean, I’ll Google it!
We are aware that your medical records will contain information you might not understand. Quite often, it is very tempting to Google medical words and phrases.
Whilst we would not encourage this but if you do Google please only use accredited peer-reviewed sites for accurate information. We recommended using www.patient.co.uk as this will have almost all of the information that you might need
What you can access
Below are the records you will be able to access. Please read through each record area so that you understand, signing up for access implies you agree to the terms and wish to access the all/certain areas of your records.
This is a record of your immunisations that are held electronically.
Medical allergies that have been recorded with a code will appear here. A number of patients have a record of a penicillin allergy that is inaccurate so please let us know if you think your record is inaccurate.
This is a record of major medical diagnosis. If something is missing or you do not agree, please do not use an appointment to let us know but follow the process outlined above If you write to us with any errors you believe exist and we will review your medical notes. We will then advise you of any changes we have made or if we need to discuss further.
It is important to realise that laboratory results may be outside of the so-called “normal range” for many reasons, such things as race, age, degree of physical activity, problems with collection and/or handling of the specimen and a large number of non-illness-related factors. The ‘normal range ‘ also only covers 95% of patients which mean that 5% of healthy patients fall outside of the normal range, even when there is nothing wrong with them.
It is important to realise it is not usually possible to diagnose a disease with a blood test alone. It may, however, help you to learn more about your body and detect potential problems in early stages when treatment or changes in personal habits can be most effective.
The comments your doctor attaches to your results are their interpretation of whether or not any changes are meaningful.
Normal, no action The result is within the normal range for the test and no further investigation or treatment is needed.
Acceptable The result is very close to the normal range for the test and not concerning or the result is acceptable for you. (see paragraph above)
Routine appointment This means the doctor wishes to explain the result(s) face to face as detailed explanations and/or further treatment or investigation(s) may be necessary.
Repeat in 1month/2month/3months etc. The result is currently acceptable but the doctor wishes to recheck this at a later date either to ensure that there are no further changes or as part of ongoing monitoring perhaps due to medication/ underlying illness.
Other comments not listed above are normally self-explanatory but if in doubt can be checked with office staff.
A list of the current medication you have on repeat or have had issued acutely recently.
You can see the coded entries in your electronic consultations from us and previous practices with compatible IT. These are records the clinical staff have made after your contacts with the surgery e.g. appointments, telephone consultations and visits.
If you believe something is factually wrong please let us know as above.
To access your medical records or to register for this facility please follow the guide below.
PLEASE NOTE: if you are already registered for on-line access (prior to consultations, test results, etc, being opened up) you will need to contact the Surgery (either via telephone or email firstname.lastname@example.org and ask for your account to be updated to allow full access.
Access to Medical Records
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